TERMS AND CONDITIONS OF SALE

1. The customer expressly waives the application of its own general terms and conditions, even if they were established after these Terms and Conditions of Sale. To be valid, any deviation must be expressly agreed upon in writing in advance.
2. All new customers must be registered businesses. Sales to individual consumers are not accepted. Customers must complete an account application or payment form.
3. The minimum initial purchase is $500 before taxes. The first payment must be made by credit card, unless the customer is already known to the sales representative.
4. For all inquiries regarding purchases, shipping, or administration, please email infomi@maryimport.com or call 1-844-400-MARY (6279). For a faster response, please contact us by email whenever possible.
5. If no delivery date is specified on the purchase order, the order will be considered as requiring delivery as soon as possible.
6. For backordered (B/O) items, unless complete shipment is expressly requested on the purchase order, available products will be shipped on the scheduled date, and the remaining items will be shipped at a later date.
7. Shipping costs are the responsibility of the customer, regardless of the number of shipments. Mary Import will select the least expensive carrier.
8. Mary Import cannot be held responsible for delivery delays or delays beyond the estimated or agreed-upon delivery dates established at the time of sale.
9. In the event of an order discrepancy or defective product, please contact us by email at infomi@maryimport.com or reach out to your sales representative. To allow us to assess a defective product, please complete the designated form on our website: https://www.maryimport.com/en_CA/formulaire-de-brise
10. Our invoices are payable within thirty (30) business days, unless a different payment term is specified on the invoice or purchase order. In the event of non-payment by the due date, Mary Import reserves the right to charge a flat fee equivalent to 10% of the outstanding balance. Mary Import reserves the right to suspend any services without prior notice in the event of late payment.
11. If a payment remains outstanding for more than sixty (60) days after its due date, Mary Import reserves the right to refer the account to a collection agency. All legal fees shall be borne by the customer.
12. Mary Import undertakes to make every reasonable effort to provide quality services within the agreed-upon timeframes. However, none of its obligations shall be construed as an obligation to achieve a specific result. Under no circumstances may the customer require Mary Import to intervene as a third party in connection with a claim for damages brought against the customer by an end consumer.
13. To be considered valid, any claim must be submitted to Maryimport by registered mail addressed to its head office within eight (8) days of delivery of the goods or provision of the services.
14. All our contractual relationships shall be governed exclusively by applicable law.